The Revenue Manager works with and reports directly to the COO. The operations manager works in all areas of operations, ensuring efficiency, professionalism and confidentiality for the company and clients served.
Responsibilities
- Act as a lead subject matter expert for Revenue Management tools and processes, serving as the operational day-to-day contact to the operations team
- Monitor performance daily through automated reporting
- Set rates and discounts necessary in order to achieve overall revenue goals
- Review operations reports and dashboards with standards reporting on a monthly, quarterly, and annual basis
- Monitor site performance to standard processes and collaborate with leadership to investigate and resolve revenue management performance
- Maintain detailed project tracking to ensure that client deadlines are met and financial value is properly recorded
- Propose case studies for assessment and partner with the analytics team to execute and synthesize findings
- Maintain a working knowledge of a property’s operating environment as it pertains to revenue management, for example, contractual and regulatory constraints and operational constraints
- Work with the PMS system trainers to maximize the use of the software for peak performance
- Work collaboratively with the General Managers, Regional Managers, Marketing, and upper-level managers to improve overall strategy
- Standardize all fees associated with the budget
- Manage strategy calls with team members to meet revenue goals
- Load rates, specials, and promotions in the reservations system
- Track the effectiveness of rates and promotions
Qualifications /Skills
- Software including word processing, spreadsheets, presentation communication tools (Slack, Ring Central), and the Zoho platform modules
- Must be efficient in Excel and Word
- Managing processes
- Creating Standard Operating Procedures (SOPs)
- Analytical and organizational skills
- Leadership and team management skills
- Ability to effectively use the PMS system
