JOB PROFILE

Desktop Support Engineer

Get a full-time outsourced Desktop Support Engineer. We help you hire the right talent at the right time.
 

Remoto WorkForce USA / Canada

What qualifications, skills and experience required the Desktop Support Engineer to be successful in their role?

The Desktop Support Engineer is IT support specialist that assist clients with hardware and software issues. The Desktop Support Engineer job is to provide on remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. The Desktop Support Engineer´s vital goal is to deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly. The Desktop Support Engineer contribute the success of the organization by the computer support in the desktop environment.

Desktop Support Engineer Responsibilities:

  • Taking ownership of reported technician escalated issues, see problems through to resolution, and/or escalate unresolved issues to the appropriate teams.
  • Research, diagnose, troubleshoot, and solve hardware and software issues
  • Build, test and deploy application patches, upgrades, etc.
  • Work in concert with internal IT teams to ensure the highest level of service delivery to the user community.
  • Document security patch levels and compliance for different operative’s systems.

Desktop Support Engineer Requirements:

  • Bachelor’s degree in related field.
  • Solid experience as a desktop support engineer, technical support engineer, or similar role.
  • Knowledge of network security practices and anti-virus programs
  • Familiarity with remote desktop applications.
  • Must have excellent problem-solving, multi-tasking and communication skills.
  • Strong experience supporting remote users and troubleshooting.

Desktop Support Engineer – USA & Canada
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- US & Canada
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The Value of Remote Outsourcing

American and Canadian businesses are now comfortable turning to Mexico to obtain key remote services provided by qualified and skilled professionals at significant cost savings.

Still today, many companies ignore the global talent pool and the opportunities that come with it. Today, cross-border recruiting is easier than ever.

 

Reduction of the cost of your payroll up to 70% 

Hiring a remote and cross-border talent is easier than ever. 

Savings of up to

32% on your cost per hire

And the flexibility to grow your business anytime.

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How an outsourcing partner can help you grow your business


Outsourcing saves companies’ capital, time, and resources, among other things.  

  • Management becomes more people-driven than cost-driven.
  • Partnering with the right outsourcing company can help your business to consistently deliver high-quality products and excellent service.

 

See other Job Descriptions related to Desktop Support Engineer at Remoto Workforce