Patient Representative

Get a full-time outsourced Patient Representative. We help you hire the right talent at the right time.

Remoto WorkForce USA / Canada


What qualifications, skills and experience required the Patient Representative to be successful in their role?

The Patient Representative is responsible for the check in and out process of patients presenting for medical appointments. Tthe Patient Representative initiates appropriate financial referrals to ensure payment of clinical physician services. The Patient Representative also assists with the coordination of managed care authorizations for all services. The Patient Representative is responsible for verifying entry of identified data. Understands the needs of the organization and supports the mission, values and management.

The Patient Representative Responsibilities:

  • Pre-registers, pre-admits, and admits patients by telephone 
  • Collection of accurate demographic information, review and interpretation of insurance benefits
  • Obtaining prior authorizations, interaction with public assistance programs 
  • Interaction with physicians/office personnel as well as other hospital personnel 
  • Referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care
  • Interacting with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement

The Patient Representative Requirements

  • Ability to work in a high-volume, fast-paced environment
  • Knowledge of basic accounting transactions (i.e. debiting and crediting) to reconcile accounts
  • Ability to communicate via all modes of communication to different parties, i.e. medical insurance companies, patients, staff, etc.
  • Ability to analyze patient account problems to formulate logical conclusions as solutions
  • Skill in the Microsoft Office Suite ( Word, Excel, Access, and PowerPoint)

Patient Representative – US & Canada
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American and Canadian businesses are now comfortable turning to Mexico to obtain key remote services provided by qualified and skilled professionals at significant cost savings.

Still today, many companies ignore the global talent pool and the opportunities that come with it. Today, cross-border recruiting is easier than ever.


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How an outsourcing partner can help you grow your business

Outsourcing saves companies’ capital, time, and resources, among other things.  

  • Management becomes more people-driven than cost-driven.
  • Partnering with the right outsourcing company can help your business to consistently deliver high-quality products and excellent service.


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