Desktop Support Technician

The Desktop Support Technician is generally hired by a company to oversee and maintain their computer hardware and software systems. The Desktop Support Technician skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. A Desktop Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. The Desktop Support Technician generally begin in IT or IT Assistant roles. Also maintain computer-related infrastructure and assist individuals experiencing IT difficulties and provides necessary reports and documentation related to all software systems.

Desktop Support Technician Responsibilities:

• Receives telephone calls, chats, e-mails, and service desk requests from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, email, or operating systems.
• Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.
• Off-site repair for remote users.
• Assesses the need for and implements performance upgrades to PCs.
• Orders new workstations, laptops, and peripherals.

Desktop Support Technician Requirements:

• Bachelor's degree in Computer Science or related.
• Advanced computer experience in networking and Windows configuration.
• Ability to resolve problems of a difficult nature using documented work-around procedures.
• Ability to identify and resolve basic hardware problems by associating customer reported problems and symptoms to pre-established resolutions using standard instructions from the manufacturer.
• Possesses sufficient fundamental hardware and software proficiency.

Desktop Support Technician – USA & CanadaAre you looking for a Desktop Support Technician? Take a look at our Job Description Board for USA & Canadian companies.