Operator Specialist Telemarketer

The Operator Specialist Telemarketer works as a sales representative that uses the telephone to communicate with potential customers. The Operator Specialist Telemarketer uses a prepared sales script and contacts customers over the phone to offer a product or service. The Operator Specialist Telemarketer have a detailed understanding of the product being offered and can answer potential questions and information about pricing and shipping options. The Operator Specialist Telemarketer usually works from a call center and is generally found in an open floor office with a team of other representatives.

Operator Specialist Telemarketer Responsibilities:

• Generating and qualifying leads through cold calling.
• Managing leads by tracking and following up on them.
• Producing activity reports.
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
• Meet or exceed projected weekly and monthly sales goals.
• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
• Accurately document the customer's personal information including phone number, address and other order information.
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.

Operator Specialist Telemarketer Requirements:

• High school diploma.
• Solid previous experience in customer service or telemarketing.
• Excellent customer service skills.
• Speed and accuracy in typing.
• Strong analytical and trouble-shooting abilities.
• Ability to promote a product or service using persuasive language and techniques.

Operator Specialist Telemarketer – USA & CanadaAre you looking for a Operator Specialist Telemarketer? Take a look at our Job Description Board for USA & Canadian companies.