Quality Assurance Analyst

The Quality Assurance Analyst is typically responsible for the testing phase of the production process to ensure that final products meet the company standards. Duties include identifying whether products are functional, reliable and meet the end user's expectations. Also the Quality Assurance Analyst will conduct testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues. The Quality Assurance Analyst design and implement testing plans for products and identify procedures and scenarios for the quality control of products and services. The Quality Assurance Analyst process product reviews and inform the development team of defects and errors and communicate quantitative and qualitative findings from test results to the development team.

Quality Assurance Analyst Responsibilities:

• Track and measure Customer Experience team.
• Report to Quality Assurance Managers any advice on coaching and feedback based on audit findings.
• Advise on all QA controls and procedures for further improvements.
• Ensure compliance of QA controls within best practices and standards.
• Test and inform the efficiency of internal use products.
• Collaborate with the customer experience team to audit and track supportive documents for new processes and programs.
• Identify problems and flaws within new program/audit launches.
• Identify and analyze issues, bugs, defects, and other problems with internal processes and/or quality assurance audits, particularly when problems recur.
• Recommend, develop, and test the functionality of quality assurance audits.
• Promote operational efficiency/accuracy by managing internal communication around new processes, reporting, and adherence.

Quality Assurance Analyst Requirements:

• Bachelor’s degree in Business, Software Engineering, Marketing or other relevant field.
• Solid experience in customer service.
• Ability to work independently and within a team environment.
• Capable of quickly learning new software systems.
• Strong information technology skills, understanding of software development lifecycle and quality assurance principals.

Quality Assurance Analyst – USA & CanadaAre you looking for a Quality Assurance Analyst? Take a look at our Job Description Board for USA & Canadian companies.