Audio Video HelpDesk Technician

La vacante Audio Video HelpDesk Technician es para un ambiente de trabajo 100% en Inglés.

This position is for a remote job in Mexico for a US / Canada based client.


Remoto Workforce is #Hiring Audio Video HelpDesk Technician

– Join the #RemotoTeam

🖥    Full time / Home Office
🇺🇸    Work 100% in English / for a US Company
✅    High-paying + Benefits

APPLY TODAY. Learn more about this open position and the #remoteworking experience.

The role of the HelpDesk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of A/V applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the HelpDesk Technician is responsible to ensure that an effective solution is provided to the user.



  • Effectively, professionally, and respectfully represents other Information Technology & Audio Video staff members, teams, and their services to the client community.
  • Provides support for all Information Technology & Audio Video products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
  • Determines the most effective manner to resolve the customer’s technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with full-time staff when necessary.
  • Records required customer and problem information in Work Order/Ticketing System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  • Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
  • Verifies that suggested solutions effectively resolve the users’ problems through verbal or email follow up.
  • Works on HelpDesk related projects as assigned by supervisor.
  • Ability to be on call on weekends and/or nights


  • AV Experience Required: Includes but not limited to – Crestron, Peavey, QSC, Video Wall Digital Displays (Samsung, LG, Phillips), BS, Extron, Shure, Vaddio, Just Add Power, BTX, CTS, Dante Level 1 and 2, Crestron, QSC Certificates preferred.
  • Experience in hardware, software, network troubleshooting, basic to intermediate operating system functionality or equivalent training and/or education is necessary. Operating systems include: Windows, OS X, iOS & Android.
  • This position also requires basic to intermediate functionality or equivalent training and/or education in Control Systems and Digital Signal Processing including but not limited to: Crestron Control Systems, Peavey Media Matrix, BSS London & Rane Digital Signal Processing. Certifications held in any of the aforementioned systems will be highly regarded. Additionally, customer service experience is preferred.
  • AV Programming knowledge is preferred.
  • This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact
  • This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules.
  • Ability to work independently and in a team setting is imperative.
  • Must be able to learn and support new and quickly-changing technologies.
  • Ability to be on call on weekends and/or nights
  • Ability to research solutions or information regarding technical issues.
  • Must have a good command of the English language in order to provide effective phone, desk-side, and email support.
  • Needs ability to use a keyboard to enter and retrieve data.

Must have good eyesight to view computer monitor and phone.


a esta vacante

vacantes de empleos remotos en mexico

Remoto Workforce
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***** Esta oportunidad laboral es para un ambiente de trabajo 100% en Inglés, por favor comparte tu CV únicamente en inglés*****


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