Call Center Representative

Get a full-time outsourced Call Center Representative. We help you hire the right talent at the right time.

Remoto WorkForce USA / Canada


What qualifications, skills and experience required the Call Center Representative to be successful in their role?

The Call Center Representative is responsible for maintaining quality customer service and the ability to solve problems in a fast pace and in a timely manner. The Call Center Representative purpose is to reduce or eliminate payouts and reducing client’s complaints. The Call Center Representative must be responsible, efficient and be highly adaptable to changes and updates required by the operation.The Call Center Representative must have exceptional communication skills and technical aptitude to join our growing organization.

The Call Center Representative Responsibilities:

  • Answer inbound customer service phone calls
  • Resolve escalated customer service issues with clients
  • Promptly reply to customer emails, return phone calls within 24 hours, prompt follow through, resolve issues in a timely manner.
  • Resolve a daily number of escalations per day determined by management to generate productivity of delivery.
  • Provide high quality customer service and product knowledge regarding all member programs.
  • Schedule adherence and compliance of guidelines and policies of the department.

The Call Center Representative Requirements:

  • Call center experience and proven technical support experience is an asset
  • Excellent telephone communication skills and writing skills
  • Interested in technology
  • Passion for “support type” work
  • Experienced in word processing and other MS Office products (Word, Excel, Outlook)
  • Experienced at troubleshooting; analytical and problem solving skills
  • Basic knowledge of networking (an asset)
  • Documentation and reporting skills

Call Center Representative – US & Canada
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The Value of Remote Outsourcing

American and Canadian businesses are now comfortable turning to Mexico to obtain key remote services provided by qualified and skilled professionals at significant cost savings.

Still today, many companies ignore the global talent pool and the opportunities that come with it. Today, cross-border recruiting is easier than ever.


Reduction of the cost of your payroll up to 70% 

Hiring a remote and cross-border talent is easier than ever. 

Savings of up to

32% on your cost per hire

And the flexibility to grow your business anytime.

Feel free to ask us about our pricing and options for your business.

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How an outsourcing partner can help you grow your business

Outsourcing saves companies’ capital, time, and resources, among other things.  

  • Management becomes more people-driven than cost-driven.
  • Partnering with the right outsourcing company can help your business to consistently deliver high-quality products and excellent service.


See other Job Descriptions related to Call Center Representative at Remoto Workforce