The Call Center Agent handles inbound and outbound customer service calls and maintain and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services. Also The Call Center Agent provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of customer experience during every interaction. The Call Center Agent responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. The Call Center Agent additionally is responsible for making outbound calls to set appointments and gather survey data.
Call Center Agent Responsibilities:
- Receive inbound and make outbound business customer calls
- Provide excellent customer service to both internal and external clients
- Ability to follow up and through with all customer interactions
- Respond promptly to customer inquiries over the phone or electronically
- Organize the workflow to meet customer’s timeframes and demands
- Recommend process improvements where applicable
- Data entry of client information, electronic filing and retrieval of documents
- Navigate quickly between multiple databases quickly and accurately
Call Center Agent Requirements:
- High school diploma.
- Strong Experience working in a customer service.
- Energetic self-starter who thrives in a fast-paced, team-oriented environment.
- Attention to detail and accuracy.
- Strong prioritization and time-management skills.
- Ability to multitask
- Problem-solving skills
- Solid computer abilities.
- Excellent verbal and written communication skills.
Call Center Agent – USA & Canada
Are you looking for a Call Center Agent? Take a look at our Job Description Board for USA & Canadian companies.
