The Lead Customer Service Administrator works as the initial contact and information source for candidates and producers and provides customer service to external stakeholder. The Lead Customer Service Administrator works with operational and clerical support to the staff and leadership team. Additionally, The Lead Customer Service Administrator serves as a lead to other Customer Service staff and assists with training and answering procedural questions, along with reviewing daily reports and providing coverage when needed. The Lead Customer Service Administrator success involves a high level of interaction and required effective communications with senior leaders and team members at all levels of the organization.
Lead Customer Service Administrator Responsibilities:
- First point of contact for applicant/candidate/producer/agent information.
- Provides accurate and thorough information to the customer base through both verbal and written communication.
- Assists with coverage of answering Customer Representative questions and providing accurate and timely responses
- Assist with coverage of daily assignments and processing
- Monitor customer-facing interactions (calls & emails) and ensure that all customers are receiving quality service
- Perform quality review of processing work
Lead Customer Service Administrator Requirements:
- High school diploma or equivalent required.
- Experience in a high-volume processing environment.
- Experience in customer service experience.
- Strong data entry experience and working knowledge of Microsoft Office.
- Excellent communication skills – both oral and written.
- Strong customer service skills.
- Problem solving skills.
- Interpersonal skills.
- Great attention to detail.
- Strong organization skills.
- Ability to work within a team.
Lead Customer Service Administrator – USA & Canada
Looking to hire a Lead Customer Service Administrator? Take a look at our Job Descriptions Board. RemotoWorkforce links USA or Canadian Companies with Mexican talent. How our Remote Hiring Process Works?
-
The Customer Client Service Specialist provide customers with a seamless onboarding experience from the minute customers first contact support. Also, The Customer Client Service Specialist help custom
-
The Customer Service Specialist will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. The Customer Service Specialist should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction. The Customer Service Specialist will…
-
The Customer Service Technician receives and responds to inbound incident request from customer clients, and Internal & External users. The Customer Service Technician reforms triaging and troubleshoo
-
Specific Responsibilities: Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the onl
-
The Customer Service Bank Teller help customers meet their financial goals by providing exceptional customer service handling routine financial transactions and actively support branch sales efforts by identifying customer needs and suggest solutions through referrals. The Customer Service Bank Teller will issue change funds, prepare deposits, and other accounting and administrative duties. In addition, the Customer Service Bank Teller may issue fishing/hunting licenses, manage layaways, or refunds. Also, the Customer Service Bank Teller listen to…
-
The Customer Service Agent Virtual Assistant will look for the highest levels of customer service to be sure the customers have an outstanding experience. The Customer Service Agent Virtual Assistant is responsible for incoming calls or text messages while keeping the wait times down. The Customer Service Agent Virtual Assistant will communicate and collaborate with different departments to keep our professionals and facilities satisfied. The Customer Service Agent Virtual Assistant is dedicated, enthusiastic, a problem…
